Digital Transformation

Robotic Process Automation


An automation technology which allows to get rid of repetitive tasks in a digital environment is RPA. There are certain software programs which remain trained to mimic human actions and perform various assignments, it is also termed as bots. Few examples of RPA include - automated invoicing, data entry in systems, text recognition, and many such repetitive tasks.

R — Robotic

A software bot with special algorithm executes a task. It is similar to an industrial robot that follows in built script in a car assembly. An RPA bot follows programmed set of rules to match user interactions. Example - ably distribute incoming tasks / tickets among support team.

P — Process

Here it is categorization of steps which any user executes to complete a particular task.

Example, if there’s a manager who handles all incoming inquiries. The process helps open individual inquiry. They then label them according to the type of query and respond with predetermined answers to most common queries and assign some which need additional attention to appropriate members or teams. RPA uses such sequence as defined here to create a scenario for a bot which will perform the task instead of a human.

A — Automation

Automation enables tasks to be done without participation of human interface or with minimal intervention (in other words it is termed as attended and unattended robotic processes). RPA assists to free up ample human resources and can work 24/7 and manage enormous amount of data at great speed.

Our Expertise

Several industries benefit from the many use cases of RPA for different purposes, including insurance, healthcare, or finance. It’s possible to explore RPA technology within an individual company between the different departments and reap benefit from automation of business processes.

Processes For Robotic Process Automation

  • Extracting billing information
  • Processing financial transactions
  • Invoicing
  • Preparing data for audits
  • Accounting reconciliation
  • Employee surveys Onboarding
  • Managing payrolls, compensations, and other benefits
  • Handling compliance
  • Time record validation
  • Fraud and IP detection
  • Compliance reporting
  • Credential verification
  • Customer due diligence
  • Licensing and registration
  • Reconciliation processes
  • New customer acquisition
  • Customer eligibility check
  • Customer communication
  • Customer due diligence
  • Customer data management
  • Customer communication
  • After-hours customer support
  • Handling feedback
  • Sending notifications
  • Updating client's profiles
  • Real-time updates on purchase status
  • Inventory management
  • Demand and supply estimation/planning
  • Order processing
  • Shipment scheduling and tracking
  • Refunds and returns
  • Work order management
  • Backups
  • Data migration
  • Automated testing of sites and applications
  • Managing events
  • Security & compliance monitoring
  • Updating information in a CRM
  • Campaign management
  • Reporting
  • Quoting
  • Performing follow-ups and post-sale requests
  • Sourcing
  • Qualification
  • Onboarding
  • Vendor partner reviews
  • Data entry
  • Data extraction
  • Form processing
  • Report compilation
  • Data migration

Our RPA Implementation Process & Methodology

Robotic Process Automation (RPA) is one of the finest solutions to implement digital transformation. Understanding benefits of RPA and implementing the same to business without experience is a whole other thing. Here SolidPro shares the step-by-step process for implementation of RPA. 

List out Processes to Automate

All business processes might not be suitable for RPA implementation. Clients should develop the right processes and prepare a strategy to pick their based-on metrics like ROI and business complexity. Think about the business context, its purpose for automation, and how it fits into future operations or overall automation.

Perform Feasibility Assessment

Perform feasibility assessment for every process to evaluate extent it can be automated. It is a two-step process. Here the technical and process examination is done. An RPA expert, an operation user, and an SME (Subject Matter Expert), execute this assessment.


Based on feasibility assessment report, processes that are not standardized, structured, recorded, optimized, or not executed as planned are identified. At this stage, the possibilities of process restructure and optimisation is discovered.

Gather User Stories 

Here user requirements are comprehensive noted and described. The features of the application are built from an end-user perspective. A detailed description of every process to be automated is comprehensively documented. Based on the data, process definition document with well-defined RPA workflows for development team is developed.

Start Development Process

At this stage, based on workflows generated the RPA development process begins. Developers produce automated scripts and program code using RPA tools like Blue Prism, UiPath, etc. Every RPA tool has exclusive abilities so the business should be very particular to choose an appropriate tool based on needs.

Test RPA Process

Perform detailed testing to study performance for possible scenarios and bugs when the process is implemented. Potential performance issues are sent to the development team to fix the bugs.

Reconfirm and Deploy

The RPA solution is deemed completed once initial tests, bugs and errors are corrected and deployed by the development teams.

Our RPA & Automation Partners