Product Care Executive

Location: Chennai

Experience: 2-4 Years Experience

About Us:

Solidpro is an emerging global Engineering Services Company with a group of young, incredibly professional Technologists focusing on supporting the Global clients by acting as their Global Engineering Centres.

Job Summary:

We're hiring a Remote Refrigeration and HVAC Data Monitoring Specialist with 2-4 years of experience. The role involves analysing and optimizing refrigeration processes in commercial buildings. Key requirements include solid product knowledge, basic electrical/electronic skills, and proficiency in data analysis. The ideal candidate holds a diploma in Refrigeration & Airconditioning/Mechanical/Electronics & Communication or a B.E. in Mechanical/Electronics & Communication. Strong organizational skills, attention to detail, and the ability to work across different time zones are essential.

Experience Level: 2-4 years in Data Monitoring / Refrigeration & Airconditioning.


  • Diploma in Refrigeration & Airconditioning / Mechanical / Electronics & Communication.
  • B.E. Mechanical / Electronics & Communication.

Skill Summary:

  • Refrigeration/HVAC product knowledge is a must.
  • Understanding of Refrigeration/HVAC product lines and services.
  • Basic electrical and electronic knowledge to understand user interface/HMI of PLC.
  • Basic skills in research and data collection processes.
  • Knowledge of data analysis and statistics for correlation, outlier analysis, and interpretation of statistical results.
  • Attention to detail, accuracy in reports, and fast typing speed.
  • Good knowledge of Microsoft Office (VLOOKUP, Pivot table, PPT).
  • Strong English communication skills, both verbally and in composing impactful emails.
  • Organizational skills and the capacity to prioritize tasks effectively within varying work hours.
  • Adherence to a rotational schedule for working in both US and Indian timings.
  • Maintain open communication with team members and stakeholders located in different regions.

Job Description:

As a Refrigeration and HVAC Data Monitoring Specialist, you will be responsible for remote monitoring of refrigeration data in commercial buildings. Your primary duties will include:

  • Remote monitoring of refrigeration data in commercial buildings.
  • Listing down alarms and variations observed during the monitoring process.
  • Analysing issues in the refrigeration process cycle and suggesting solutions to key project stakeholders.
  • Generating tickets for variations in refrigeration product performance cycle.
  • Analysing refrigeration trend data in software tools and providing possible solutions via email/call.
  • Providing backend support to onsite personnel during installation processes.
  • Participation in meetings, conference calls, and collaboration sessions across different time zones.
  • Documenting historical data observed during the refrigeration performance cycle.


Permanent full-time role based at Chennai office Monday – Friday


Contact Us to apply: If you would like to apply for this role, please contact our HR recruiter, Srinithi at

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