SOLOMON
Customers contact multiple teams for updates while service cases lose information and ownership.
One complete working system, combining automation, AI and your business rules, that runs a job from request to result. It does the repetitive work of several people, inside your systems, under your rules, without dropping a step.
Customers contact multiple teams for updates while service cases lose information and ownership.
A support request or complaint arrives through an approved channel.
Furniture warranty service, insurance policyholder service or facilities customer complaints.
One job, five steps, start to finish.
Registers and categorises the case.
Retrieves order, warranty or service records and requests missing evidence.
Applies permitted service rules, creates the needed follow-up task or authorised standard remedy.
Coordinates internal teams and communicates progress.
Verifies completion evidence, confirms closure and records issue trends.
Resolved or formally escalated service case with a complete interaction history.
Disputed entitlements, compensation, sensitive complaints and regulatory decisions.
Reported to its manager every month.
Start with one job.
See the numbers before you commit.
We assess this job on your process, write its Job Card and prove it in a pilot beside your team.